All posts by Walter Vanherle

Operational Service Process Intelligence (Part II)

Realize double digit % cost reduction next to comprenhensive cost control, increased client satisfaction, obtain actionable organisational and operational tuning capabiliteit.  This in 3 to 6 Months.  
The approach :
  • Explore your, and your business partners, event data to discover financialorganisational and process improvement opportunities.
  • Become operational process intelligent using the historic, and scored (*) process execution, as reference base to match actual execution for correction ‘in-flight’.
    (*) Scored for wanted or not wanted execution
  • Support decisions using predictions on the outcome (cost or duration).  Create the basis for automatic action taking (based on Prescriptive analytics) 
  • Operationaly and Financialy Monitor the directional effect (+/-) of the actions/decisions taken., and provide the consulting & software integration services together with the liquid algorithms (*) to turn log data into predictive and prescriptive guidance to operators with real-time monitoring and ‘inflight intervention’ possibilities for management.
(*) liquid algorithms: embedding the most effective process and data mining algorithms in current client operations for the time needed them to realize a business target.  Liquid: switching/tuning algorithms and their resulting models this is an iterative business objective driven process itself.